Effective Date: November 11, 2024
Welcome to Pocketease. By accessing or using our website (pocketease.com), purchasing our products, or contacting us, you agree to the following Terms and Conditions. Please read them carefully. These Terms and Conditions govern your use of our website and services.
1. General Use
- By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use the site and purchase products.
- You agree to use this website only for lawful purposes and in accordance with these Terms.
- By contacting us, placing an order, or interacting with our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy.
2. Product Information
- We strive to provide accurate descriptions and images of our products. However, minor differences may occur due to manufacturing or display settings.
- Availability of products is subject to change without notice.
3. Orders and Payments
- All orders placed on this website are subject to acceptance and availability.
- Payments are securely processed through third-party providers (e.g., PayPal, Stripe). We do not store your payment details.
- By placing an order, you confirm that all information provided (e.g., shipping and billing details) is accurate.
4. Pricing
- All prices are listed in U.S. dollars and are subject to change without notice.
- Applicable sales tax will be calculated based on your shipping address at checkout.
5. Shipping and Delivery
- We currently ship only within the continental United States (including the District of Columbia).
- Shipping fees, methods, and delivery times are detailed at checkout.
- Orders are processed within 2 business days of payment confirmation unless otherwise noted.
- Delays may occur due to unforeseen circumstances (e.g., weather, carrier delays).
6. Cancellations and Refunds
Returns and Exchanges
We accept returns and exchanges for ShortEase shorts under the following conditions:
- Returns and exchanges are accepted within 15 days of receipt.
- Shorts must be unworn, unwashed, and in their original packaging.
- Refunds will be issued for the product price only. Original shipping costs are non-refundable.
- To initiate a return, contact us at hello@pocketease.com, and we’ll guide you through the process to ensure a smooth experience.
For size exchanges:
- Contact us at hello@pocketease.com with your order number, the size you received, and the size you’d like.
- We’ll assist you with the exchange process and cover the shipping cost for the exchange.
Order Modifications and Cancellations
- Modifications or cancellations to your order are accepted within 24 hours of placing the order.
- To request a modification or cancellation, email us at hello@pocketease.com with your order details.
Defective or Incorrect Products
If the product you receive is defective or incorrect:
- Contact us within 7 days of receipt at hello@pocketease.com, and we will work with you to resolve the issue promptly.
7. Accessibility Statement
- At Pocketease, we are committed to ensuring that individuals with disabilities can access and use our website effectively.
- We strive to meet the standards set by the Web Content Accessibility Guidelines (WCAG) to create an inclusive online experience.
- If you encounter accessibility barriers or have difficulty navigating any part of our website, please contact us at hello@pocketease.com or write to us at:
Pocketease Accessibility Team
1001 S Olive Street
Los Angeles, CA 90015
8. Product Disclaimer
- Purpose: Pocketease shorts are designed to enhance comfort and convenience for individuals who use tethered insulin pumps.
- Not a Medical Device: These products are not classified as medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
- Consult Your Healthcare Provider: If you have questions about the compatibility of our products with your specific medical needs, consult a healthcare provider before use.
- Pocketease is not responsible for damage caused by improper use of the product or failure to follow care instructions.
9. Intellectual Property
- All content on this website, including but not limited to text, graphics, logos, and product designs, is the property of Pocketease and is protected by copyright, trademark, and other intellectual property laws.
- You may not reproduce, distribute, or use any content from this website without prior written consent.
10. Limitation of Liability
- Pocketease is not liable for:
- Delays, interruptions, or errors in the operation of this website.
- Damage caused by the misuse of our products.
- We make no warranties, expressed or implied, regarding the fitness of our products for specific purposes.
- Our total liability for any claims arising out of your use of our products or website is limited to the amount you paid for the product.
11. Governing Law
These Terms and Conditions, and any disputes arising from your use of our website or purchase of our products, are governed by the laws of the State of California, without regard to its conflict of law principles. We also comply with applicable federal laws, including but not limited to the FTC Act, CAN-SPAM Act, and the Americans with Disabilities Act (ADA).
12. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Please check this page periodically for updates.
13. Contact Information
If you have any questions, concerns, or need assistance, please contact us at:
Email: hello@pocketease.com
Business Address:
1001 S Olive Street
Los Angeles, CA 90015
By contacting us or placing an order, you agree to these Terms and Conditions and our Privacy Policy.