Frequently Asked Questions
What is ShortEase?
ShortEase patent-pending undershorts are designed for women who use tethered insulin pumps. They feature two discreet zippered pockets and tubing pass-through openings, helping keep a compatible pump secure and accessible under dresses and skirts.
How do the pockets and tubing access features work?
ShortEase has two inverted pockets secured with invisible zippers. The inner-thigh pocket is designed to minimize pump visibility under fitted dresses and skirts, while the front-thigh pocket works well with looser or flowy styles. Each pocket also has its own tubing pass-through opening to help keep tubing secure and discreet.
Are the shorts compatible with all insulin pumps?
ShortEase is designed for use with many tethered insulin pumps, including commonly used MiniMed and Tandem models. Because pump sizes and accessories can vary, please email us at hello@pocketease.com if you have questions.
How do I use the shorts with my tethered insulin pump?
Simply place the pump in one of the pockets, pass the tubing through the access gap and you’re ready to go.
Is ShortEase a medical device?
No. ShortEase is an apparel product designed to discreetly carry compatible tethered insulin pumps and other personal items. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease.
How do I care for and wash my ShortEase?
Hand wash or machine wash in cold water on a gentle cycle. We recommend using a lingerie or mesh laundry bag. Air dry and avoid bleach or ironing.
Can I sleep in the shorts?
Yes! ShortEase shorts are perfect for sleeping, offering a comfortable and secure place for your insulin pump and tubing under nightgowns or sleep shirts.
Can I use the shorts to carry other things?
Yes. In addition to a tethered insulin pump, the pockets can carry emergency glucose supplies, a passport, cash, a smartphone except in size XXS, or certain small personal devices such as a TENS unit. ShortEase is not designed to hold insulin pens.
Where do you ship to?
We now ship anywhere in the world (additional customs fees or tariffs may apply). If you have any questions, please feel free to email us at hello@pocketease.com.
How long will my order take to arrive?
Orders are processed within 2 business days of payment confirmation. After processing, U.S. orders typically arrive within 5–7 business days. International orders typically arrive within 1–2 weeks but, in rare cases, may take up to 6–8 weeks because of customs or local carrier delays. Delivery times are estimates and are not guaranteed.
How much do you charge for shipping?
Standard U.S. shipping is a flat rate of $9.99. Shipping to Canada is $20, and shipping to other international destinations is a flat rate of $25. We use USPS for both U.S. and international orders. This allows us to keep shipping costs low and pass those savings on to you.
Shipping times vary depending on location:
- U.S. orders typically arrive within 5–7 business days after processing.
- International orders typically arrive within 1–2 weeks after processing, but in rare cases may take up to 6–8 weeks because of customs or local carrier delays. Please contact hello@pocketease.com before ordering if you need expedited shipping.
International customers may be responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in Pocketease’s shipping fee.
Do you offer free shipping?
Yes! We offer free standard US shipping with minimum purchase of $100 — no coupon code needed. The free shipping option will automatically appear at checkout when your cart reaches the minimum.
How do I choose the right size?
View our size chart here.
What is your return and exchange policy?
At Pocketease, your satisfaction is our priority. If your ShortEase shorts aren’t the perfect fit, we’re here to help with an easy return or exchange process.
Returns
• Returns are accepted within 15 days of delivery.
• Items must be unworn, unwashed, and in their original packaging.
• Refunds are issued for the product price only; original shipping costs are non-refundable.
• Customers are responsible for return shipping.
• Please email hello@pocketease.com to start your return, and we’ll guide you through the process.
Exchanges
• Need a different size? We’re happy to help you find your perfect fit.
• Exchanges are accepted within 15 days of delivery.
• Items must be unworn, unwashed, and in their original packaging.
• Customers are responsible for return shipping.
• We’ll cover the cost of shipping your replacement item for U.S. orders.
• Limit one exchange per order.
• Email hello@pocketease.com with your order number and requested size to begin.
International Orders
• Customers are responsible for all shipping costs associated with returns, including any customs duties, taxes, brokerage fees, or other charges associated with the shipment.
• International exchanges are handled as a return and refund followed by a new purchase.
Additional Information
• Contacting hello@pocketease.com before sending items back ensures a smoother process.
• Pocketease is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method.
What if my shorts are damaged or defective?
We personally inspect each of our shorts prior to shipping to ensure quality. If you receive a damaged or defective product, please contact us immediately at hello@pocketease.com
What payment methods do you accept?
We accept all major credit cards.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.
Can I cancel or change my order after placing it?
Orders can only be modified or canceled if the item has not yet been shipped. Please contact us at hello@pocketease.com as soon as possible if you need to make changes.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Sign up to be on our email list through the contact form on our website to stay updated.
How can I contact customer service?
You can reach our customer service team through our contact form on the website or by emailing us directly at hello@pocketease.com