Frequently Asked Questions
What is ShortEase?
Our patent pending undershorts are designed for insulin-dependent diabetics with tethered insulin pumps. They feature discreet pockets and tubing accesss, allowing you to wear your pump comfortably under dresses and skirts.
How do the pockets and tubing access features work?
The shorts have two secure pockets for your insulin pump–the inner thigh one for tight dresses and the front thigh one for loose ones–along with a tubing access gap to keep everything discreet.
Are the shorts compatible with all insulin pumps?
The ShortEase undershorts are designed to fit the tethered insulin pumps available on the U.S. market. If you have any questions, please email us at hello@pocketease.com
How do I use the shorts with my tethered insulin pump?
Simply place the pump in one of the pockets, pass the tubing through the access gap and you’re ready to go.
How do I care for and wash my ShortEase?
Handwash or machine wash in gentle cycle using cold water (using a lingerie bag is best but not necessary). Air dry is best (it dries quickly). Avoid bleach.
Can I sleep in the shorts?
Yes! The ShortEase shorts are perfect for sleeping, offering a safe and secure place for your insulin pump and tubing under nightgowns or sleep shirts.
Can I use the shorts to carry other things?
Absolutely! The ShortEase pockets are perfect for storing passports, cash, your smartphone (except XXS) and can also accomodate other medical devices as well.
Where do you ship to?
We now ship anywhere in the world (additional customs fees or tariffs may apply). If you have any questions, please feel free to email us at hello@pocketease.com.
How long will my order take to arrive?
Orders typically take 2-3 business days to process. Shipping times vary depending on your location, but most domestic orders arrive within 5-7 business days.
How much do you charge for shipping?
Domestic shipping is a flat rate fee of $6.99. We also now offer international flat rate shipping for $20 no matter how much you order. Please note that international orders may require additional duty/customs tax depending on the country of destination.
How do I choose the right size?
View our size chart here.
What is your return and exchange policy?
At Pocketease, your satisfaction is our priority. If your ShortEase shorts aren’t the perfect fit, we’re here to help with an easy return or exchange process.
Returns
- Returns are accepted within 15 days of the date of receipt.
- Shorts must be unworn, unwashed, and in their original packaging to be eligible for a refund.
- Refunds will be issued for the product price only; shipping costs are non-refundable.
- Please email us at hello@pocketease.com to start your return. We’ll guide you through the process to make it quick and hassle-free.
Exchanges
- Need a different size? We’re happy to offer a free size exchange within 15 days of the date of receipt.
- Shorts must be unworn, unwashed, and in their original packaging to qualify for an exchange.
- Simply email us at hello@pocketease.com with your order number, the size you received, and the size you’d like instead. We’ll walk you through the steps and cover the domestic shipping cost for the exchange! International orders will be on a case by case basis. Please contact us for information.
Additional Information
- Contacting us at hello@pocketease.com first ensures a smoother process and helps avoid potential issues.
- Pocketease is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method.
What if my shorts are damaged or defective?
We personally inspect each of our shorts prior to shipping to ensure quality. If you receive a damaged or defective product, please contact us immediately at hello@pocketease.com
What payment methods do you accept?
We accept all major credit cards.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.
Can I cancel or change my order after placing it?
Orders can only be modified or canceled if the item has not yet been shipped. Please contact us at hello@pocketease.com as soon as possible if you need to make changes.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Sign up to be on our email list through the contact form on our website to stay updated.
How can I contact customer service?
You can reach our customer service team through our contact form on the website or by emailing us directly at hello@pocketease.com